Essential information about the impact of COVID-19
and how we’re responding

Covid-19 update - our services

We continue to work with the latest Coronavirus guidance and advice released by the Government and Local Authorities. The Network is continuing to carry out all meetings and support services face-to-face, online and on the telephone. The team is working hardly to ensure access to all of our services.

We take the health and safety of our service users and volunteers very seriously. Please DO NOT come to our office without pre-arranged appointment or if you have been told to self-isolate or you have been in contact with someone with a positive test!

Face-to-face support

1
to 1 support is more important than ever and we continue to deliver our support services from our base in Grangemouth following the government rules to minimise the risk of transmission of COVID-19. Socially distanced face-to-face appointments are available for digitally excluded people, emergency cases and when the 1 to 1 support is essential.

How to access NHS 24 via 111 number for those whose first language is not English

If English is not your first or preferred language you can still use NHS24 111 service. NHS 24 uses the interpretation service, Language Line, to support callers who cannot, or prefer not to, speak English. Language Line is private, confidential and free to use.

Here is a link to How to use Language Line (click on the NHS 24 logo)

How to use Language Line

To use Language Line:

  • Phone NHS 24 on 111
  • Tell the call handler that you need an interpreter
  • Tell the call handler the name of your preferred language

Once you're connected to an interpreter you'll have a three way conversation with NHS 24 to explain the problem in your language and get the help you need.

The coronavirus (COVID-19) vaccine

The best protection against coronavirus is the vaccine. NHS Scotland strongly recommends you get the vaccine when offered it. The NHS inform website provides information about the different vaccines,  who will be offerd the vaccine and how the vaccine is given. The COVID-19 vaccine information is also availble in different languages.

How you will get the coronavirus vaccine

As the coronavirus vaccine is given in 2 doses, your vaccination journey will happen in 4 stages:

  • Receiving an invitation for your first dose
  • Attending your first vaccination appointment
  • Receiving an invitation for your second dose
  • Attending your second vaccination appointment

The journey to being vaccinated can take up to 12 weeks.

This video shows you what to expect at your COVID-19 vaccine appointment at the vaccination site.